YG Holistic Hair Policies

Reservation, Refund, Cancellation & Service Changes

Here at YG Holistic Hair, we deeply value the time, energy, and intention dedicated to crafting a completely unique and personalized holistic hair experience. Each appointment is thoughtfully curated to honor the integrity of your hair while providing a nurturing and restorative service. To ensure a balanced and respectful exchange of time and care YG has the following policies in place.

48-Hour Cancellations

Cancellations and reschedules, within 48 hours of your scheduled appointment will incur a charge of 50% of the booked service(s).

This policy is in place because the time reserved for your service cannot be easily rebooked on short notice, and last-minute cancellations impact the flow of my carefully curated schedule.

No-shows

No-show appointments will be charged 100% of the booked service(s) and future bookings will require a deposit to secure your reservation.

Late Arrivals

Punctuality is essential to ensure you receive the full experience of your service. If you arrive more than 15 minutes late, we may not be able to accommodate your appointment. In this case, the appointment will be forfeited, and you will be responsible for 100% of the original service cost.

If we are able to proceed with your appointment, the service may need to be modified to fit the remaining time, but you will be charged for the full amount of the originally scheduled service(s).

Service Changes & Alterations

When you book an appointment, that specific time is set aside for your service, preventing me from accommodating other guests.

If you choose to alter, shorten, or remove any portion of your originally scheduled service(s) upon arrival (such as opting out of a color service, switching to a simpler technique, or reducing the total service time), you will still be charged for the full amount of the originally booked service(s).

For example, if you book a three-hour color session, but then choose to change it to a one-hour service, you will be responsible for the full cost of the three-hour appointment. This ensures fairness in scheduling and honors the time and preparation set aside exclusively for you.

Refund + Adjustments

If you feel an adjustment is needed, YG is happy to offer a complimentary modification to ensure your hair meets your expectations.  We kindly ask that you contact us within seven days of your original appointment to schedule this service. Complimentary modifications do not include changes from what was discussed in the original consultation. After 7 days a complimentary modification cannot be scheduled and a new service booking would be necessary. YG does not offer financial refunds for any services.

YG accepts returns for retail products for a full refund within 7 days of the date of purchase. To be eligible for return, the product must be sealed, unopened, unused, in the same condition as when you received it and in its original unblemished packaging. A receipt is required to process your return.

We appreciate your understanding and respect for the mindful scheduling process that allows YG to provide the highest level of care to all of our guests.

By booking an appointment, you acknowledge and agree to these policies. Thank you for your support in creating a harmonious, holistic hair space.